The University of Kentucky’s student email service is provided by Google Apps and Windows Live. These providers fall into the category of “cloud computing,” meaning that applications, file storage and email accounts are housed on off-campus servers and can all be accessed through a variety of devices such as laptops, smartphones and tablets. The email services offer students expanded mailboxes, additional collaboration and production tools, while costing the university less money than the previous email service.

All students have been migrated from Exchange, the university’s former email provider, to “the cloud.” Students have the option to choose either a Google Gmail or a Microsoft Live account, but their Universal Email Address “” remains the same.

The migration excludes Medical students in colleges of Medicine, Dentistry, Pharmacy, Health Sciences, Nursing and Public Health due to health information privacy regulations. UK Student Employees will have the option to access to an Exchange account for job purposes, but all other mail (general and course materials) should be sent to the student’s “cloud” account.

Cloud Email

An FAQ document regarding this transition and additional email migration information is available at For other questions or concerns, please email or contact the UK Information Technology Customer Service Center at 859-218-HELP (4357).

859-218-HELP (859-218-4357)